Customer information
Returns & Exchanges
We will exchange your item or issue a refund within 14 days timeframe to be confirmed.
- Contact us — Message us on WhatsApp with your order number and let us know what you want to return or exchange.
- Check the item — Unworn, with original tags attached and in original packaging.
- Hand over the item — At the pickup point or via a delivery service. Who covers return shipping: owner's text.
- Receive your refund — Refunded to the original payment method. Refund processing time: owner's text.
Details
- Size exchange — If the required size is out of stock: owner's text.
- Defects — We will replace the item or issue a refund. Procedure and timeline: owner's text.
- Non-returnable items — owner's text — list of exceptions, if any.
- Terms — Full terms are available in our Terms of Sale.
Any questions?